Virgin Active runs unauthorized monthly debit orders

My wife is not a client of Virgin Active yet she is charged a monthly membership fees each month for the last ten months via her ABSA bank account. This unauthorized debit order is for the amount of R222.50 for a membership or service she doesn’t have. It seems that this subscription fee is for another individual and it runs against her banking account without any authorization from her. I have asked VIRGIN ACTIVE numerous times for it to be fixed but still nothing has been done. I have also contacted both the Virgin Active accounts- as well as customer care department with my problem but they do not seem to care and do not respond. It seems that as long as they can take my money they are happy and they do not care about this error which is not our doing. Pretty bad attitude and service from this company.