Virgin Active Rude Staff and Empty promises

<p>On the 27th June a called into the Virgin Active Call centre to lay a formal complaint about two staff memebers and their unbecoming behavior. I was assured I would here from them in 24-48 hours. I week later. I week later I sent an electronic compaint about the first complaint not been resolved. I was contacted by the club manager a day later and he assured me he would get back to me the follwoing week - as the fitness manager in question was on leave. We are now sitting on the 12th July and still no feedback. </p>