Virgin Active Rude Call Centre Agent

I have unfortunately been put in a bit of financial sticky situation over the last month that I did not anticipate. I had not paid my account for one month.

Anyway I get a phone-call from a call centre agent while I am driving, mind you everything is extremely loud around me while this call is taking place, she is requesting that I make payment on the account, I explain that I cannot right now, can I not make a payment arrangement where the outstanding amount gets spread over day 6 months until I catch up with my payments, at NO POINT did I say I won’t pay my account. This woman at NO POINT says: ‘ Okay ma’am, let me check with head office or management and we will email you back on whether this can be arranged. She proceeds to talk over me and badger me into paying it right now, I again explain what I just explained, this woman carries on talking over me, making no effort to understand what I am trying to say. She then puts the phone down in my ear.

Now my thing is, don’t call me and you have no interest in actually offering a customer service. I can’t get hold of anyone via email at Virgin Active to explain my situation, the number to call doesn’t offer much help except tells you, you must pay now.

I should’ve stayed with Zone Fitness honestly. I had a similar issue happen during a Zone Fitness membership, the manager of the branch contacted me, we came to a payment arrangement by the end of my contract I had over paid my account actually. We parted ways peacefully. Thank you for that. But Virgin Active is the pits for me. No other options are being offered to assist you, you just get badgered. Now what do you expect me to do when I have explained my situation and tried to ask for another way to achieve the same thing and then you have inept call centre agents calling me with attitude.