Virgin Active Rosebank Offers Shocking Customer Service

The sales and customer service at Virgin Active Rosebank is shockingly poor! Typical sales talk was given me when I needed to convert my membership to Vitality..."We'll be done in five minutes," the sales lady said. However, once I had given my signature and made the payment for the conversion of the membership, now more than three weeks later, I'm still waiting for the conversion to be completed. In the meantime I'm left hanging with no new membership card and Vitality points are being lost. Furthermore, I get promise after promise after promise yet honouring a simple phone call appointment cannot be kept. It's now 10:40, as example, and I'm still waiting for the 10:00 phone call appointment that wa made by the sales lady. I would like to think that Virgin Active is a reputable, global brand that offers exceptional client service, but sadly the service from Virgin Active Rosebank has pulled this brand through the mud. Sadly, the potential client who was about to sign up through me, after hearing about this service, has totally changed her mind.