VIRGIN ACTIVE ROODEPOORT WORST CUSTOMER SERVICE

Your Roodepoort Club has not respect or regard for their members. Your Club Manager Paul is the most arrogant rude person, his sales team just as useless and i cant believe you allow someone like this to run your business'. I moved clubs from Horizon to Roodepoort on the 11th November 2022, Nthabiseng was the sales person loaded all documents on her virgin active app and signed a vitality membership. They deduct the vitality fee, no one gives you feedback each time i visit the gym receptionist says no your membership not active speak to the sales person. Fine 2 weeks later this same sales person tells no i need sign another contract which i did and the offers me the black Friday deal to have a national membership fine sign again. this is the 29th November 2022 at this stage. again every time i go to the gym no your memberships not active head office has to allocate the black Friday deal. still no access on the cards, on the 23 December 2022 i go back to the gym now a different sales person Nico resign the 3rd contract tells me everything will now be sorted the other sales person didn't submit my contract. again every visit still no access at this point i am so irritated. On the 18th January 2023 Zac now the Regional sales manager calls me promising to sort out this issue. Again i go back like an idiot to sign now a 4th Contract. to-date my membership still not fixed we call your customer care number they tell me they will escalate this matter to-date not a call not a care to fix this and Paul the club manager does not take any responsibility for this. WHAT a horrible experience and Virgin Active does not care on their customer service or care to retain a sale.