Virgin Active Roodepoort management are conartists

While I enjoy using the Virgin Active Roodepoort [14th Ave] and most of the staff are friendly, I have been left disappointed by the manager and the excercise manager's deceit and avoidance when I am in the gym. Now I think they are conartists. I won the second prize [virgin active gym bag] of a competition on the 26th June 2024. Soon there after the manager called to tell me that I won a R150 Kauai voucher, but the 3rd prize was a yoga mat that cost more or R400. Long story short, I was told that the bag was ordered but to date, I did not get it... One of the yoga instructors has been communicating about the bag, but she too is being ignore. On top of this, there is always talk of them cancelling the yoga classes at 18:30, So far the Monday class are cancelled. We are expected to continue being loyal to the gym that we pay a fortune to attend, but they do not care about their clients.