Virgin Active Roodepoort

I went through to the Roodepoort Virgin gym on the 31st October 2023. I signed up with Gee-gee for the current promotional offer of R999.00 per month 12 months (any gym) and no membership fee (once off) as per Momentum. I was also entitled to a 20% discount from Momentum and a bag (which I did not receive). I continued to gym for the month of November 2023. The first debit order went off on the 1st December and I was billed R 1 076.00. Furthermore I received an email stating that there will be a price increase in January (The contract was for 12months at R999.00pm) As predicted, the club i lodged the complaint with (Roodepoort) did not rectify the problem as they said they would and i was now billed the increased rate and not R999 as per the contract.

I keep emailing Edwin Lekgabe with no success and the call centre also cannot help me

My membership number is: ***