Virgin Active Robbing Members by Double Debiting their accounts after sending sms's that membership was frozen

I received an sms from Virgin Active on 28th August 2020 indicating that my membership has been frozen up to including end October 2020. I was astonished when I realized that I was double debited on 1st September 2020. Since then I have made probably 25 calls to their Customer Service Department. I called on 3rd September and spoke to Renay at 9am who indicated that system was offline but she would call back as soon as they were on line. I never received a call back.

I subsequently called 4th September and spoke to Refillwe Mosese at 2:26pm. She apparently reversed both debits whilst on the phone with me and indicated that I would receive an email in this regard. I requested a reference number but she could not provide due to not being able to access a specific screen on the system.

To date, I havent received any emails with regard to the above. I have been trying repeatedly to get hold of their Customer Service on 0860 200-911. The line is either busy or nobody picks up.

I have even resorted to leaving a message on their website under complaints.

Virgin Active- you guys are ******* aside from having putrid customer Service. I will be resorting to taking up this matter with the Ombudsman.

For those who have intention taking up a gym contract with Virgin Active, kindly look at an alternative like Planet Fitness or something else.