BJ
Bronwyn J

1 reviews | Active since Oct 2018

12 Oct 2018, 08:45

Virgin Active Ridiculous Cancellation policy

I am trying to cancel my Virgin Active membership, having signed onto a 2 year contract (I am over a year into the membership at this point despite attempts to cancel for the last 6 months). I am absolutely appalled at the ******ionate cancellation fee of R5,000 - I pay R700 a month and this fee recently went up (!!!) and I was given no choice but to pay for it. In addition to this, you are offered a "freezing" period where you can't go to the gym but I am still charged 50% of my overall fee. This cancellation policy is an absolute joke - the amount of money these people are making from us is sickening. I will never recommend Virgin Active to anyone and will certainly never be signing up for another contract again.

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