Virgin Active Richards Bay

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Prenishka P

1 reviews | Active since Feb 2022

10 Feb 2022, 11:54 BAD SERVICE Greatly appalled by the poor service and incompetence I received from the staff of Virgin Active Richards Bay this morning. I was asked to leave a PUBLIC AREA by an instructor who had an Ab class in session. A few things wrong with this: 1. It is a public area 2. The area is big enough to hold the training session and individuals, like myself, who train on the outskirts. 3. At no point is the area cordoned off during these sessions and restrictions to the area has not been communicated to members. 4. The instructor's TONE! Apparently, and I quote," I need to move to the other side because I am distracting the class"

when i called the facility for the Instructors details, the receptionist responded, " I don't know her surname and I'm kinda busy."

It boils down to inadequate training and little to no customer care. The Managers on duty are no help either. Seems like the bad attitude is consistent among all Virgin Active Richards Bay staff.

Mind you, my account has been double debited TWICE with my premium - The cherry on the pie, and it seems they've reached a new low.

I am a business owner and I believe that bad service greatly impacts a businesses overall health- this is evident at our Richards Bay facility. The number of members that the facility has lost to competitors speaks for itself.

I have limited time to train in the mornings, so I do not appreciate an Instructor, clearly oblivious to the workings of the facility, rudely telling me to move.

The Manager of the facility was nice enough to hear my concern but unfortunately this experience has left a bad taste and absolutely no desire to return to the gym.

DO BETTER