Virgin Active - Refund of deposit and debit order

Last year I was hounded by a Virgin Active sales consultant to join the gym. Every time he called me, I asked about my 12 year old son training with me. I was told that it wouldn't be a problem as long he was training with me. I joined on 27 January 2020. The second time we visited the gym the captain on duty made a spectacle of us because my son was not allowed to use the gym equipment . On the Monday I spoke to the sales manager and he informed me that he was not allowed to use certain machines. They tried to tell me about the T&C's but none were explained or given to me. When you sign a contract with them you are made to sign a small computer pad so you don't know what you're signing. I promptly cancelled the contract and was told that all my money would be refunded. To date I am still waiting for my refund of my deposit and debit order. Nobody can give me an exact date as to when it will be refunded. Totally irritated with the whole Virgin Active experience and would caution anybody wanting to sign up with them.