Virgin Active Red scooping extra monies off members

There seems to be a trend of Virgin Active Gym taking an extra R400 from members' Banking accounts and then it's a song and a dance to get refunded. They simply share that no such transaction shows on their side. On the member's side their Bank tells them that Virgin Active took the money and that they have to reverse the transaction. So member ends up frustrated to the point where some change from Banks, others give up the gym and there's some who accept their loss. Under my roof alone 2 members of Virgin Active Red share this experience! What's the chances of that? One family's from Pta and recently joined us in CPT. A Virgin Active Red correspondent shared with me that "we're not the only persons who're complaining of extra monies having been taken from their Bank accounts, wrongfully by Virgin Active.