CJ
Chantal J

1 reviews | Active since Jul 2014

10 Jun 2015, 10:42

Virgin Active reaping less work hours loadshedding

I joined Virgin Active years back and utilise the gym mainly for daily spinning classes. These daily spinning classes are not daily any more and due to the loadshedding, Sunward Park gym decides that a generator is not relevant nor is it of use to use the additional lights they received for these instances. The gym is closed and members told to leave. The arrogance of the staff is despicable and their blatant excuse not to assist any further when the lights go out. The outsourced spinning instructor whom brings along a portable radio for these instances is also told we cannot continue with any classes and we are all ushered out. These Virgin active employees all stand around refusing to assist anyone and laughing and speaking in their own language. Isnt this loadshedding just wonderful for their working hours. I cannot understand why I pay for a contract when I am not able to utilise it fully and I refuse to be treated the way I do at Virgin Active Sunward Park. The gym is always in need of repair, equipment is always broken and the staff are downright rude. A generator needs to be bought and something needs to be done quickly. I am seriously considering cancelling my contract

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply10 Jun 2015, 12:48
Official
Hello Chantal J,

Thank you for raising your concerns in this regard.

From Virgin Active we would like to take the opportunity to apologise for the level of service received at Sunward Park.

This has been addressed with the Club Manager who will be giving you a call shortly to resolve.

Kind Regards,

Chris M