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donny.chetty donny.chetty

1 reviews | Active since May 2016

09 May 2016, 10:14

Virgin Active Randburg - worst service received.

<p>I had contacted Virgin active randburg in December to cancel my memebership as I had been diagnosed with arthritus and can not perform physical exercise.&nbsp;</p> <p>&nbsp;</p> <p>After a number of emails to management to date 5 months later no one has contacted me yet they continue to debit my account every month without fail!&nbsp;</p> <p>&nbsp;</p> <p>stop treating me unfairly due to my condition !!!</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 May 2016, 15:15
Official

Thank you for taking the time to explain the situation to me. Please accept my sincere apologies for the poor service received in trying to resolve your query. 

I have sent you a detailed email resolution. 

Regards,

Dave