Virgin Active ****py Service

I have been calling the Virgin Active call centre since 29 December 2021 requesting to speak to the team leader, Marlon, about a matter that I had previously interacted with him on. Since then I’ve called almost EVERYDAY with the same request and have been told by EVERY consultant that they are going to email him about the issue and that he will call back. To date, absolutely NOTHING has taken place and as a result I cannot use the gym because of the issue. It is my daily airtime being used, it is my time being wasted and it’s rather frustrating to be treated this way.