Virgin active - Putting the dumb in dumbbell

Great place to work out. Terrible place to exercise competence. Since May 2023, I've been trying to change my debit details. I spoke to a lady in the gym and sent her a WhatsApp as she requested. Debits still went out of the old account. Fast forward to January 2024, I upgraded my membership to premium. During the upgrade, I instructed the lady to change my account details for the debit. She took everything down and said it was all changed... And it still wasn't. Beyond that, she told me on the phone she would be waiving the R60 admin fee, only to go to gym and get told I owe that R60. The debit for Feb still went out of my old account. I then filled in some documents in the gym to try and get this changed - this was finally successful and my debit for March came out of the new account... Only for my access to be blocked in March due to me owing Feb's premiums... I am totally lost. I've sent proof of debit and have been trying to sort this out at the club because their call centre agents clearly don't know what they're doing. Beyond that, they have the audacity to lie and add a note to my profile saying I made an arrangement to pay Feb's premiums "in cash". For a company of their stature, to not get a simple administrative process right is astounding. Now they say they can't accept my proof of debit submitted so I must go into the bank - yes, that's how I would like to spend my leave days, going to the bank to deal with *********** people. If I didn't pay for Feb, why let me gym and debit me for March and start calling and harassing me only in March?