Virgin Active PTHETIC

I had endless issues with Virgin Active and my monthly payment. The first time, it was due to their system change and they never changed my details on my profile. I got behind on my payments, as they did not take my debit order. I had to pay thousands to get updated. Then in 2023 again, they just stopped taking my debit order, without them being able to explain why. For months I went to gym with no issue, then suddenly got stopped at entrance due to late fees. I was in arrears for more than 10 months. How did they allow me to get behind so far, before notifying me? The issue was resolved and everything went well. In June 2024 (after not visiting the gym for more than 4 months due to health) I received an email saying Im in arrears and my membership has been stopped. I send a reply to ask why and what is going on. July 22 I got message from Kyle Kannemeyer (after many attempts to be helped) stating that he will be assisting me with my issue. I rep**** and asked him why Virgin Active did not take any debit order from my account (my account proofs that NO attempt was made to take their money). He did not respond. After that, I have sent 3 more emails to him, with NO response. So now, Im sitting without a contract, and according to them with an apparent debt of R1185 (which I WILL NOT pay)