Virgin Active prevaricates to gain customers

So I was called by Virgin active consulats who advised that if i sign up n October and use the gym 4x in November I would not pay in December and January. I have a whatsapp from a consultant that states 'Train 4x in 30 days' No mention of what the start or end date of the 30 days will be, and remembering what i was tol over the phone...i neeed to train in November.

Now I am being told that this is not what I was told and i needed to train 4x from the time i joined virgin active from 24 October-24November.. WEL THIS IS NOT WHAT I WAS TOLD ND NOT WHAT THE WHATSAPP MESSAGE STATES VIRGIN ACTIVE.

These people trick you to jining and take your money when you were told you would not pay and now they change their stories and act as i I misunderstood what I was told. The took money from me in December telling me that I did not train within the required times....TIMES THAT I WAS NOT TOLD and I have sent them proof of the whatsapp message i received as well. They say they have listened to the call and the consultant told me but I KNOW WHT I WAS TOLD.

These consultants tell you anything to make a sale so they can get commission and it's not right. Their client service sucks big time because they lie to potential customers to get them to sign a gym contract. I was my money back Virgin active, it's little money but it's about the principal, which you have nothing of clearly. I sent you the whatsapp and no where did it give specific dates which i need to train within get the two months for free.

I wont let you get away with lying to customers so that you can gain a sale and commision, especially if that customer is me