Virgin Active poor service levels, lacking information systems

I was misled in second tern of 2023 when I wanted to take advantage of Multiply benefits by linking it to my Virgin Active membership, in that a whole NEW contract was entered into. Guess I should've carefully read the terms... my mistake! After the VA consultant was unsuccessful in establishing the Multiply 'link', I decided to cancel my Virgin Active membership less than two months later, since the value I was getting did not warrant the membership fee... only to be informed that I would be charged a cancelling fee of close to R5000. Since June 2023 I have been trying to resolve this issue. After many phone calls...conflicting information on their systems and empty promises of team leaders that would return my calls and assist in investigating the matter...and even promises that the case was resolved and that the amount due was s****ped.... I received a call on Saturday 20 January from MBD collections company! Not wanting to jeopardise my credit record, and desperate to get this issue behind me, I asked for the info to be emailed to me. The person never did! On 22 January I phoned Virgin Active to get the amount payable and banking details... Long story short, I made the payment on 22 January....Virgin Active confirmed receipt.... only for me to get another call from MBD this morning 29 January 2024, alerting me to the fact that the amount is still due!!!