Virgin Active Poor Service Delivery

After being retrenched and sending my info to you explaining that I needed an payment break until such time as I can arrange to pay the account, you advised me that I would still have to pay half my premium and that you could only assist me for two months. When those two months were up you informed me I now have to pay a lumpsum amount to bring my account up to date plus resume paying my full monthly installment. I spoke to the supposed managed at Kloof Virgin active who advised me he will do his absolute best to get thing back on track. After coming back to me an explaining that there is nothing he can do other than charging me a higher monthly fee. When explained that I can only pay the original amount as someone else was going to pay it for me, I never heard back from him again and ive been advised ive been handed over.

Your customer service shocking and you guy are a bunch money hungry connivers who will always shirts the blame.