Virgin Active poor service

I have been trying to activate a corporate discount that was offered to staff at my company (a big multinational business) for the past 5 months. Virgin Active arrived at our site to do the big road show and I enquired immediately with the 2 sales people that promised to activate the new membership but then did nothing. I phoned Virgin Active directly and they then put someone else onto the query who was a very nice guy who after 2 returned calls simply disappeared. I again call VA directly who then told me to call my branch to sort out the matter. Needless to say I went to my branch met with a sales consultant who took a lot details and again simply reply after two calls from me. After the 3rd call he said that he gave an arbitrary excuse and said he was "waiting on head office" One normally encounters this level of service from small fly by night businesses and not from the likes of Virgin Active. I have been a customer of Virgin Active since they started in South Africa and it is very disappointing to be treated like this. I have now lost the benefit of at least 5 months of reduced premiums in these difficult financial times.