Virgin Active poor service and lies

Virgin Active K90

I am so disappointed by the lack of professionalism received from Natasha .

She worked on activating my vitality benefit and advised that the joining fee can be differed to two months .. less than a month after joining she is now changing and forcing that I pay the full joining fee or pay the full gym fee without vitality benefit

The worse part is she says she is doing me a favor to call and tell me or else I must just forget about my benefit

The level of professionalism from this consultant is nothing short of a horror service .

It's the lack of interest to solve the solution and the use of the language that she was doing me a favor .. how is it q favor if I am paying for the service ?