Virgin Active Poor Service

Trying to downgrade my daughter's contract to a student contract has become a nightmare. After several attempts at the gym and phoning and mailing them, someone eventually explained the contract options and said contract can be down graded. As soon as this was done I receive an email stating I now owe them R220 for admin fees. When they starting calling for the money (mean while my daughter was not allowed into the gym) I said they must rather leave the contract as is (R220 admin fee is ridiculous) and I gave them notice to cancel the contract end of March. Today another agent call me once again asking for the oustanding amount for R220. After some explanation he is trying to convince me it will be cheaper to pay to R220 (not the point). By now I was not my friendly self and the agent just put the phone down in my ear!!! This is really very bad service!!!!!!