Virgin Active poor service

I have in the past month August joined Virgin Active at Century City in Cape Town. Well they were quick to debit my account at the beginning of Sept but when I arrived on the 9th for my first workout I had to prove that I was indeed a member by showing communication with the consultant at Virgin then had to prove my debit had indeed come off. A tad embarrasing and actually shocking service. Instead of the bag offered for joining in their ad and a Welcome I had a card shoved in my face and told to phone the consultant so he could add me as a member for future access. If I treated my customers this way I'd be dead in the water. The gym itself was very well organise and neat. Pity management don't know their **** from their elbow.