Virgin Active Poor Service

I don't even know where to begin. I didn't even think I would write a review however its starting to affect me and the things I want and that is a problem for me.

A year ago i was approached by a virgin active gym sales person and I ended up considering to rejoin the gym. He took my details and after running them in their system he told me I was in arrears and signed a membership in Moreleta Park. I entered into an agreement with the gym apparently June 2022 and cancelled September 2022.

1. I've never lived in this area 2. I don't cancel memberships 3. June 2022 I was in the Eastern Cape, my sister was not well and passed on 17 June 2022 4. When I returned back to Centurion ( where I stayed with friends) I came back and I had no job to sustain myself.

With the above points, how does it make sense that I still go ahead and join a gym where I will be in debt and have no way to pay for the service? I now would like to join the gym and I am told for me to rejoin I need to pay those arrears, how? I don't have even a shred of communication with Virgin Active Moreleta. I have no membership contract copy. I have since called Virgin Active to sort out this matter and have not received any help. It's just weird how Virgin Active charges exorbitant amounts for their service but cannot supply quality service.