Virgin Active - Poor communication with customers

<p>I have had problems with virgin active for sometimes now, because I couldn't go to gym for sometime I requested them to freeze my account several times and they have failed to do so, instead they would deduct the full membership fee instead of the fee paid when the account is frozen. To get their attention I reversed the amounts they deducted each time but instead of enquiring and doing a follow up on why my account was not frozen after several requests, they call to tell me I have to pay double the contract payment. I am really annoyed!!!!!!</p>