Virgin active poor and inconsistence service

I am extremely disappointed with virgin active, can't wait for my contract to be over. I joined the gym for my wife and I in February 2019 they were running the one month free promo. I had 5 days try out then I can cancel if I did not want to continue. I paid the little fee (R100) that was required but I decided to cancel before the 5 day try was over, so I could register in March 2019 during the 2 months free try and start paying in May promo. I explained to the agent that enrolled me that I wanted to activate my vitality account as well so I could get the full benefit of paying R200 for my membership bringing the total to R400 between my wife and I. Next thing I see debit orders of R1600 going off my account twice. Well I didn't have enough funds in that account it obviously bounced and of cause I still get to accumulate bank charges for bounced debit orders(I submitted the paper work needed for the gym to refund for those charges) . So I kept getting calls from virgin active about my account being in areas, I explained to the lady that is incorrect. It seems like she had no idea and she totally have the wrong info. She advised me to go back to the gym so they could solve it but it did not make sense if they using the same system. I went back to the gym to explain again what happened. They seem to understand but no one was able to solve the issue because they referred me to head office, the very same heard office that keeps getting info wrong or struggles to explain why they kept denoting before the time . I kept getting calls about my account, I was extremely ****ed off with the whole gym experience by this point. To make it worse they debited R2400 and I reversed it and paid what was due, while I wait for my vitality to be activated. No one seem to know what they doing they just want my money. No one as ever called me about the queries I have with the gym or even found out about the whole experience. The level of service with virgin active is very poor and their accounts or debits department is no different from mashonisa explain that to " Sir Richard". The linking fees of my vitality was not explained, I found out about that later, but I was willing to pay,but when I paid it I was expecting to pay 700 each for myself and my wife to my surprise the payment due was 919 per member. It is like they omit the amounts expected to get you to commit only to be surprised later. This process is frustrating and if you are unable to resolve my issue then please cancel my membership and free me from the stress you causing my wife and I.