Virgin Active please STOP what you doing to my accounts i truly feel violated

Hi Thato, thank you for taking my call.

However i'm not happy, This will be the second time Virgin Active South Afrika Messes up my financial well being, i communicated on t he 10th of September 2019 that i will no longer be continuing with your contract from the first of December 2019. Now i'm constantly dealing with having to reverse your new premium.

I call your call center and they tell me of cancellation fees of a contract to which you had if im nit interested i should inform you before end of first conception date which was November the 30th 2019. by then i had already communicated .

now you want me to remember dates which i don't have in mind since September where i called and i should wait for your TM to call me back if he/she finds a call or email that ive sent.

First incident was your sales person a few years back cloning my contract to dates i had not agreed to but no one could help now you forcing me to keep your contract for another year knowing that i wont manage to cover it for this year as i have other plans for 2020 and reversing R450 or constantly asking you to cancel my 2019.

This is sad considering i trusted the second sales person and even got 4 people signed up after me who are faithfully members and paying well. i am pregnant and cannot come to the gym anymore team.

Please assist with fixing this mess