Virgin Active please be more Customer Obessed

I called in to sign up at the end of Feb via Vitality and the gentle advised me that they running a current promo why don't I sign up with free service there won't be any cost and I can then just cancel before the end of the month if I don't want to be charged or convert it to Vitality.Give the current situation and risk involved, I decided to not go convert to vitality as I wont be using the service and we don't have any time frame to this epidemic. I called in to inform VA that I won't be taking the contract with vitality as discussed with the consultant,however once all of this blows over I definitely want to join. I don't understand if the month was free why I have a 24 month agreement attached to my name. Please cancel this contract, the circumstance are very unfortunate and I don't want to put myself or my family at risk. I am not happy paying a cancellation fee for something I have not even started using, I don't even have a card but you want me to pay a crazy cancellation fee. I will be more than happy to pay the once off joining fee via vitality once this Corona virus situation changes.