VIRGIN ACTIVE - PEANUTS FOR BRAINS

I have never death with such *********** people in my entire working life experience. I had a 12-month contract with Virgin Active in 2022 (Jan - Dec) in January 2023 I called in as per the contract and canceled this as my 1 year was up and this was confirmed when I called into the call center, where "calls are recorded" in 2022. this year (1st week of January) I conducted an ITC check only to find VIRGIN ACTIVE outstanding payment of R350. I then called into the Cornubia Branch (Worse branch ever) and the admin lady mentioned that the systems are down and that she does not have access to that information as it was 2 years ago, and they have upgraded their systems (existing and non-existing clients are supposed to be kept on record for 5 years (as per the law). I called the call center and experienced 2 rude agents. That sounded like they had no clue as to what I was referring to until I was forced to raise my voice. I asked to speak to a manager and no manager to date (1.5 weeks later) has returned my calls. I called back to the Cornubia branch and asked for banking details to make payment of this R350 or how should I go about it and the lady mentioned that their systems were still down, and she will get the someone to send me a link which I also haven't received. I had to go onto their website and get a pay option with bank details, an option never mentioned or offered to me the 35 times I called in over the last 1.5 weeks. Now that payment has been made, I require a paid-up and cancellation letter. I called in today and the MOD (Manager on Duty) Lehle Ntuli mentioned that she is unable to assist and all the departments including the call center is closed. I have also requested call recordings as this is my right as a consumer and I haven't received. This incident by VIRGIN ACTIVE has left a stain on my credit report for 2 years without me knowing it. I am in a process of buying a property and this is now delayed who is going to compensate me for my financial status being in distress????????? I will be contacting the CGSO. VIRGIN ACTIVE is going against TCF and CPA acts (Laws) that protects consumers in SA. Someone needs to call me.