Virgin Active Payment Misalignment

I cannot begin to express my frustration with Virgin Active. I cancelled my membership towards the end of February 2024 as my contract was coming to an end and also because I paid them twice in February 2024, yet they kept sending SMSs and blocking me at the entrance and via the app saying my debit order did not go through. However, I had processed a payment of about R1200 which I paid through netcash link beginning of the month, i was allowed until mid month then i was told that my payment wasnt reflecting (mid month) as i entered the gym (imagine the embarassment), becuase i wanted to gym i paid the R610 they claimed i owe them and they said they would trace the R1200 payment and refund me. I became frustrated and just decided to cancel and not renew my membership but now Virgin Active is charging me R610 for me and R200 for my son for March and yet i cancelled my membership. Also, Virgin Active never allowed me to cancel my 2 year old's membership even though i advised that my son started creche and wouldn't be able to attend. I love that gym but my experience has been so frustrating that I don't even want to engage any Virgin Active consultant at this stage. They owe me R1200 and yet i still am expected to pay for a service that i did not use.