Virgin Active Pavilion Durban branch - Highly Disappointed!

I’m highly disappointed. I’m a member at the Virgin Active from the Pavilion branch in Durban South Africa. With COVID-19 I understand and comply with the rules in place, and ensure that I book on time. Today I arrived at the class at 7.30 and was told that my place prebooked had already been given to someone else. The class starts at 7.30am and the instructor hadn’t even arrived, but my place had been given to someone else who had not booked. To add to that the management in that branch literally throw their hands at you, they don’t care. As I was trying to find out how this could be they walked away as I was talking. In my persistence in trying to find answers they told me that’s the law. Sihle is one of the managers there. I’m Very disappointed in him and how this matter was handled but most of all that even before the instructor could arrive my place that I woke up at 5am a whole week earlier to book for was just given to someone who didn’t even bother to book!

I literally waisted my time and petrol driving to the place. I would have understood had I been 5 minutes late, I was not and the instructor hadn’t even arrived! Such is disappointing and highly frustrating.