Virgin Active, pathetic service and I will never ever spend another cent there

From the day we have signed up, things went wrong. I signed up, some systems were down but we had provided all documentation at a time. Next time I was requested to bring again documentation and banking details. Every time I wentg to gym either me or my child are being stopped and told that something is wrong.

To resolve this I was asked to email my passport. When I arrived next time, something was wrong and they needed my banking details. I did email them and haven’t received a response even on my follow up emails. Apart from not getting a response, every time I arrives, we just need to do this and that and it’s sorted. My wife had the full amount deducted every month and not the discounted Multiply. When I finally had it and cancelled my membership, now for the second month in a row child's Kid Clubs fees is being deducted, even though we are no members anymore. When I noticed it last month I sent and email, 3 weeks later and another deduction, nothing happened.