Virgin Active pathetic Service!

I have been double debited by virgin Active SA for the last 3 months! And know one can give me and answer as to why. The customer care explains that there has been a cyber hack(not my problem!!!), there after take down my info and mention that they will get back to me asap, I am still waiting!!!! Virgin active is really becoming pathetic. It is very strange that after 6-8 months of freezing people's membership, you get cyber hacked that double debits!!! very strange! I would really appreciate if a senior manager contact me, and correct this nonsense!