Virgin Active pathetic service

I canceled my contract on 01 March 2022. I received a call from a Virgin active employee a few days later and I confirmed cancellation, on 02 March 2022 they deducted double, R 1250 which they confirmed was incorrect and will reverse. On 01 April I was advised that Virgin active was not canceled and on 02 April 2022, a deduction was made for R625. Virality followed up and they advised that Virgin active requested me to go into the gym to discuss. Virgin active's level of incompetence and my level of tolerance are not on par!