Virgin active, pathetic customer services

I cancelled my contract and had to pay a cancellation fee (understandable) I paid for the cancellation and was told that I would only get debited R130, a final amount. I was then debited the following month with my full gym membership amount. It took about 3 days before I could get hold of someone so help me out. I spoke to about 4 different consultants and finally I was told that I would be credited with the money that they took from me. It has been 2 months and I still HAVE NOT been credited with the money. The customer service is absolutely horrible and it is such a process to get a hold of a consultant. Pathetic services.