VIRGIN ACTIVE -Pathetic

I REALLY WOULD LIKE SOME ANSWERS. I HAVE BEEN SO PATIENT. I CANCELLED MY CONTRACT ON 21 OCTOBER 2020 , THE SAME DAY SOMEONE UNCANCELLED IT. I HAVE HAD MONEY COMING OFF MY ACCOUNT EVER SINCE. THE DEFAULT IN NOT CANCELING MY ACCOUNT WAS AN ERROR ON YOUR SIDE. NOW I NEED TO KEEP PAYING FOR YOUR MISTAKE. I HAVE LOGGED CALLS AFTER CALLS AND THEY SAYING MY ACCOUNT WAS ONLY CANCELED IN DECEMBER AND THEREFORE I DON'T NEED A REFUND. HOW PATHETIC? I HAVE BEEN A CLIENT WITH VA FOR YEARS AND THIS HOW I GET TREATED. I WANT ALL MY MONEY REFUNDED