Virgin Active Parkview Pretoria - Lack of Service

Joing the Gym on 13 September sounded so effortlessly as Sydney promised to activate my vitality benefit. Planet Fitness was holding the benefits after cancellation in January with the gym. This cancellation email was shared with Sydney on the 14th of September 2020

Sydney said it will be sorted before my account will be debited on the 1st of October, on the 1st my Account was debited for R950.00 instead of the R240.00 for a vitality member.

On the 2nd of October I went to the gym demanded a refund as I would not have joined unless my vitality was sorted. The agent that assisted me at the gym logged a query again for the benefit to be released and a refund to take place.

On the 6th Sydney phoned stating they are not getting the benefit to be released, I need to phone discovery. Phoned Discovery, they told me it would take 5 working days to be resolved. Shared the email with Sydney that stating the benefit is released. Only to hear back that I will not be refunded as it was past the 10th of October, where he was well aware that it would take 5 working days to be resolved. Could have had it resolved the 21st of September, if I phoned Discovery from the start but he insured me he has it under control. After the email I got NO response, went to the gym. Sydney no longer works for Virgin Active Park View.

Manager phones me ons the 28th of October 2020 to get it sorted promises that all will be sorted prior to debit order date. 1st of November what a surprise, it should shock you by now that another R950.00 has been debited from my account.

Went to the gym to sort this out on the 2nd of November as it not getting sorted out and has cost me R1900.00 instead of R500.00 Manager told me the branch Manager will contact me, I couldn’t stay at the gym and wait for her return. It never happened, she did not reach out to me and it is still not sorted.

I would have never joined if I knew it would pay R950.00 a month because there is a problem with my vitality. I would have waited to sort out my vitality before joining a membership.