VIRGIN ACTIVE ONCE AGAIN IGNORES ITS COMPLAINTS

On Monday 9th November 2015 I lodged a complaint against the aforementioned company. <br> <br> Robin, who is in charge of the social media complaints, then swiftly and quickly responded to the complaint which I thought is great customer service. Well Done Robin.<br> <br> Sadly, Robin did ask that I should rather deal with her directly as to social media, which I have done. In my complained I followed each and every step to avoid.<br> <br> She did respond on this website by stating that they will review the matter internally and will provide feedback. To date I have not received any feedback, only an apology by the relevant sales consultant.<br> <br> For me, if you say you are doing something, then do it, especially if I am a user of services or product offered. <br> Has customer service reduce so much that complaints is never concluded in the proper manner?<br> <br> Very unhappy about the whole issue and how my initial complaint was dealt with from the bottom all they way to its head office.<br> <br> I really thought that their customer service centre will at least be reliable, diligent and effective, but then I also guess we don't live in a perfect world.<br> <br>