Virgin Active of Lenasia the worst customer service and the *****ulent sales , not delivering promises

Good day Virgin active

Please advise me why am I paying a total of R670 as a momentum multiply client as well as an MTN staff member , When signed up I was told I would be discounted to less than my previous membership Please look into this . ID no. : ***

Secondly I am completely appalled by the service and maintenance at your Lenasia Virgin, for the past two and a half months 4 cable machines are down there is absolutely no urgency in fixing these machines , there is cables broken , the machines broken . As a paying member I can not train and receive the service I am paying for !!!!

Let alone your personal trainers suffering as who would want too book a training session in a gym that has no equipment !!!!

I would like an urgent resolution to these issues and would like to receive a prompt feedback , I am a paying member never defaulted and I am not receiving the service I am paying for

Please see the attached pictures as proof

The below wheel on the cable Machine has been broken

The below cable is broken and this machine has been “out of Action” for 2 months

The below is another Machine “out of Action” for 2 and a half months

Another cable machine wheel broken leaving on one cable fly machine available to service the community of Lenasia and surrounding areas

Good day Virgin active

Please advise me why am I paying a total of R670 as a momentum multiply client as well as an MTN staff member , When signed up I was told I would be discounted to less than my previous membership Please look into this . ID no. : ***

Secondly I am completely appalled by the service and maintenance at your Lenasia Virgin, for the past two and a half months 4 cable machines are down there is absolutely no urgency in fixing these machines , there is cables broken , the machines broken . As a paying member I can not train and receive the service I am paying for !!!!

Let alone your personal trainers suffering as who would want too book a training session in a gym that has no equipment !!!!

I would like an urgent resolution to these issues and would like to receive a prompt feedback , I am a paying member never defaulted and I am not receiving the service I am paying for

Please see the attached pictures as proof

The below wheel on the cable Machine has been broken

The below cable is broken and this machine has been “out of Action” for 2 months

The below is another Machine “out of Action” for 2 and a half months

Another cable machine wheel broken leaving on one cable fly machine available to service the community of Lenasia and surrounding areas