VIRGIN ACTIVE ,NOT VALUING CUSTOMERS....

as a Virgin Active customer for over 10 years , i have recently switched my membership to the VITALITY package and as a result was i double charged for the old membership and the new membership not forgetting that i had to pay another joining fee , i have been following up with the agent from VIRGIN ACTIVE VODAWORLD , MOLALO for months now and I'm not getting joy regarding my refund not even feedback, VA,LET VALUE OUR CUSTOMERS because there are many other gym clubs out there