Virgin Active Northgate ****

Hi

I joined virgin active in Northgate 2 weeks back assisted by a guy called Lizwi. I told him from the onset that I have a vitality membership and would like to have gym discount benefits. He said that it costs R400 to register but then he adviced that I should join under the Northgate special of R50 and he will transfer my memebership to vitality before I am charged the full R400 of the membership fee at Northgate. My debit order was set for the last day of the month and was adviced to visit the gym to activate vitality before then.

To my suprise, debit order of R400 came off my account before the set date and when I went to enquire now I am being told a lot of stories I never heard before and I am asked to pay a futher R520 to activate my vitality gym benefits which were never communicated to me initially.

My wife Tebogo who is on the same vitality plan with me is facing the same issue which for me tells me that Virgin Active and their employees are only interested in signing up people and NOT about their wellbeing and their happiness.

I am very saddened and dissapointed with this and require immediate assistance from Virgin Active South Africa regarding this, please.

Kind Regards Kagiso