VIRGIN ACTIVE NIGHTMARE

I JOINED VIRGIN ACTIVE LAST YEAR OCTOBER ( CRESTA VIRGIN ACTIVE) THE GUY WHO ASSISTED ME ****, HIS NAME IS TSHISI, HE SAID THAT IF I NEEDED TO CANCEL MY CONTRACT, IT IS NO LONGER THE WAY IT USED TO BE, YOU CAN CANCEL WHENEVER YOU LIKE OR WHEN YOUR LIFESTYLE CHANGES. THIS YEAR , I WANTED TO CANCEL AND I WAS TOLD THAT THERE WAS A CERTAIN AMOUNT I HAD TO PAY BEFORE DAY END, AND I DID NOT HAVE THAT AMOUNT, SO I DIDI NOT CANCEL. NOW I HAVE BEEN TRYING TO GET HOLD OF VIRGIN ACTIVE TO FIND OUT WHAT IM SUPPOSED TO PAY SO TO CANCEL MY CONTRACT , BUT SHAME KUBI, THERE IS NO WAY IM GETTING HOLD OF VIRGIN ACTIVE, WHAT IS IT WITH THE, NO COMMUNICATION VIRGIN ACTIVE???? WHAT SHOULD WE DO TO GET ASSISTED???