Virgin active nightmare

So i am now left with no other option but to take to social media as i receive no assistance from virgin active

I cancelled my membership in the start of 2018 and sorted everything out in respect of early cancelation fees, paid the money and even paid the membership fees diligently untill end of June. i received a letter from Virgin active stating that the membership is cancelled and i took it as everything is A-OK. a year and a bit passed and i decided to rejoin Virgin active in Kloof, this is where my nightmare started. i paid a joining fee of just over R900 and a week or so later i am contacted by Kerov, a manager at this branch stating that there is money owed on my profile for the membership i cancelled. i explained the entire story to him and then said that i would look for the emails, unfortunately mails of over a year ago was impossible to find. i then get an email from him stating that he has issues sorting this out and has to suspend my membership.

long story short i then contacted head office and spoke to Ayesha explained the issue who then also said that she would investigate. only to find when i followed up for feedback be sent a mail stating that i owe the money and that i have not paid for may and June 2018. i then found the transactions on my banking app and sent this to her, haven't heard a word since. i then queried this with Craig Daniels, the club GM on 9th May who responded that he will investigate and advise in due course.

what i am frustrated about is that i have done my due diligence to resolve the matter when i cancelled, paid the funds only to be then told a year later that i owe monies? i have asked for an explanation but have not received this. i have not had a courtesy call or invited to the branch for a meeting to see how we can resolve the matter.

i haven't received the refund yet and am told it takes 7 working days.

there seems to be no interest in assisting a client, no customer relations. I am disappointed in the lack of interest in my matter and the lack of assistance rendered but a whole bunch of redtape