virgin Active nightmare

<p>I spoke to a salesperson from virgin active about a year ago. Filled in my details on a piece of paper and was awaiting my contract. Contract was never signed but my account was bein debited for a couple of months. Wanted to terminate my contract but I could not because they were asking for a ridiculous cancellation fee. My account is somehow in arrears yet I have never set foot in their gym. I have sent emails but have never gotten a proper response from them</p>