VIRGIN ACTIVE NEW MARKET - ILL-MANNERED RECEPTION STAFF AND MANAGER

FROM THE VERY FIRST OPENING OF VIRGIN ACTIVE NEW MARKET - THE RECEPTION STAFF HAVE BEEN NOTHING BUT RUDE AND ILL-MANNERED. SO MUCH SO THAT I ACTUALLY MOVED MY HOME GYM, DESPITE THE FACT THAT I ON NUMEROUS OCCASIONS REPORTED THEIR BEHAVIOUR TO THE MANAGER. 5 MONTHS AGO MY PHYSIOTHE****** STARTED PRACTISING AT THIS GYM. VERY CONVENIENT FOR ME BUT NOT VERY CONVENIENT FOR THE WAY I AM TREATED AT RECEPTION EVERY TIME I GET THERE. THEY ARE RUDE AND DISRECSPECTFUL AND MAKE ME FEEL UNWELCOME AND EMBARASSED. YESTERDAY I AGAIN REPORTED IT TO THEIR MANAGER, THATO MAKHETHA. HE APOLOGIZED AND SAID HE WOULD SORT IT OUT BUT IT IS THE PHYSIOTHE******'S RESPONSIBILITY TO MAKE PRIOR ARRANGEMENTS FOR ME TO ENTER THE GYM SO THAT I WOULD NOT HAVE TO DEAL WITH THE RECEPTION STAFF. SO IN OTHER WORDS, IT IS OK FOR THEM TO TREAT MEMBERS THAT WAY, BUT IF THE PHYSIOTHE****** HAD DONE HER JOB I WOULD NOT HAVE TO FACE THEM AT RECEPTION. INTERESTING. I THEN THEM ASKED HIM WHO I COULD CONTACT AT HEAD OFFICE TO WHICH HE SHRUGGED HIS SHOULDERS AND REP**** 'IT WON'T HELP FOR YOU TO CONTACT HEAD OFFICE BECAUSE THEY WILL JUST CONTACT ME ANYWAY TO PHONE YOU'. SHOCKING TO SAY THE LEAST!!! THIS IS THE ONLY VIRGIN ACTIVE THAT I EXPERIENCE THIS LEVEL OF DISRESPECT.