Virgin Active New Market Bad service

Really disappointed with the lies and bad service from Virgin Active-New market, i have been a member with the gym for over 2 years now , just recently changed to Vitality premier and i was assisted by Solomon-Alberton New Market and Club manager Thato who gave me his word that i would get the promotional item which they never did and when i asked he **** about to face said they don't have even though i was told they have and others were getting, really disgusted by the dishonesty and favoritism practiced here at this club.