Virgin Active - More pay and less service.

I refer to my previous review of the Virgin Active Cresta Gym on 16 December 2024.

More than a month later and very little, if anything, has been done to improve the experience for the paying clients at the gym. Yes, even after a huge price increase!!

There is still a queue when arriving or leaving and bad odours in the change rooms. The same exercise machines are still unserviceable and one still has to pack away other member's weights, mats, etc., before being able to use the equipment.

The members are still using equipment to sit on while texting or chatting to friends. And so the list goes on.....

Oh, Virgin no longer responds to Hello Peter or other reviews on social media. They are just too important to care about their members.

Stay away.