VIRGIN ACTIVE MESSED UP MY ACCOUNT!!!

<p>I am so soo sick and tired of them. They debited my account wrong SIX times causing the debit order not to go through!! Everytime I call they would say that the right amount will be debited but then AGAIN it was more than my gym fee. They messed up my account so badly and after wasting R100s of rand of airtime phoning after them to fix the problem one of their excuses were that the lady who changed it left so they couldn't ask her. They weren't even apologetic they were so cold towards me but it was THEIR mistake. I want to cancel with them and I demand that you let me stop my contract without a cancellation fee as YOU messed up my bank account causing my credit rating to go down and I am taking my letter from the bank as well as the proof that you debited my account wrong for THREE MONTHS and TWICE in those three months to the ombudsman! </p>