JR
Janine' Robinson
1 reviews | Active since Jul 2024
30 Jul 2024, 21:28
Virgin Active Menlyn's Manager is non existing!
The Manager of Virgin Active Menlyn Tessa van Tonder, does not really care about what going on at the club. She does not return phone calls, emails, or even tries to get through complaints. I was told today the pools water is cold because of no water, they need water to keep the pool temperature on. The Wattbikes are not calibrated. I have requested this for 3 years now. Please guys TEST ALL THE BIKES! It's sad we pay all this money annually but we don't get the tools to work with!
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Replies (1)JR
Janine' Robinson's updateReviewer Update
31 Jul 2024, 14:51So after my very cold swim yesterday, again I asked the staff at reception if Tessa was in, obviously not! So I ask why the pool water was so cold. So the 1 Staff member send because there is no water they can't heat the pool?????? Surely if that's the case why don't Virgin Active Menlyn send out a message to all their members saying they can go swim at any other gym, if that was really the case why the pool is cold.!!!!!
RIDICULOUS!!!!
RIDICULOUS!!!!
JR
Janine' Robinson's update31 Jul 2024, 14:51
Reviewer Update
So after my very cold swim yesterday, again I asked the staff at reception if Tessa was in, obviously not! So I ask why the pool water was so cold. So the 1 Staff member send because there is no water they can't heat the pool?????? Surely if that's the case why don't Virgin Active Menlyn send out a message to all their members saying they can go swim at any other gym, if that was really the case why the pool is cold.!!!!!
RIDICULOUS!!!!
RIDICULOUS!!!!